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I’ll start this story at the very beginning. My girlfriend was in need of a laptop, she’s a school teacher so she was not in search of anything too fancy. I tried my hardest to get her into a Mac, but she was looking for something cheaper since she had just finished school.

We went to a couple of different places, ultimately coming across an Acer laptop from Staples Business Depot. They had a very good deal on, so we decided to buy right away. My girlfriend decided to get the extended service plan from Business Depot just in case anything happened to the laptop. Although I knew these were bogus tricks, for the extra $50 I figured why not.

We took the laptop home, and I set it up with the usual Spyware and Virus software so that it wouldn’t goto hell too quickly.

My girlfriend was so happy to finally have her very own laptop, but this happiness would not last very long. After about a week the laptop would not power up, my girlfriend brought it to me to have a look and even I was unable to get the thing to start up. We took the now broken laptop to Business Depot where they told us that we had to take it to Acer. My girlfriend was enraged since she had paid the extra money for the extended service plan and expected Business Depot to honour it in a more appropriate fashion. After causing a bit of a fuss they finally decided to take the laptop and told us they would call us.

Business Depot called us, and they informed us that they would be replacing the laptop with a new one, which was fine since it was basically brand new and didn’t have anything of importance on it. My girlfriend got her new laptop and was in love all over again.

The next problem started when her keyboard began to stop working. Rows of keys would stop working, and she wouldn’t be able to do her work. Again we took the laptop back to Business Depot, and again we were faced with them trying to get us to take it to Acer, ultimately we convinced them to look at it, and they did, replacing the keyboard.

Once we got the laptop back everything was fine until about a week later when the keyboard started to malfunction again. I realized that there must be a deeper issue causing this, so we decided to talk to Acer this time instead of dealing with the idiots at Business Depot.

I got on the phone and after waiting about an hour on hold was greated by a very friendly support technician. He informed us that they would pickup the laptop from us and would take a look at what was causing the keyboard failures. He explained that they would replace whatever it was that was causing the problem. I was very happy that they were going to finally fix this problem, and that they were going to pay for shipping there and back, and that we would get the laptop back within 1 week.

The technician set everything up for us, and told us that purolator would by the next day between 1pm-4pm to pickup the laptop. Although the pickup time was somewhat inconvenient we managed to be there for 1pm the only problem being that no one ever showed up. We were a little upset that we took the time to be at home for the purolator man to come, and he never showed.

Nevertheless we were leaving on vacation and decided to leave it till we came back.

Fast forward a little bit and the problem has been delegated to me. I schedule another pickup and again the same thing happened, except this time I was on the phone right away with Acer, who then informed me that they were scheduling the pickup at the place of purchase. I found this to be quite odd since no one had ever mentioned that to us, and even more odd considering they were taking my personal address information. After dealing with the technician for a little while i was then informed that I could have the laptop picked up at my personal address by request, which I requested immediately.

The pickup was now set for the next day, again I was at home for 1:00pm, and the purolator man showed up at around 2:00pm, finally I thought we are going to get this piece of junk fixed. I proceeded to hand the package to the purolator man who informed me that I needed a waybill. “What waybill?” I asked.

Long story short, he informed me that he had no idea who had setup the pickup, or even that there was someone who had scheduled a pickup. So instead of Acer scheduling a pickup at my location and attaching thhe pickup address and drop off address they merely just scheduled purolator to come to my house to pickup and package that could be going anywhere.

This is ridicolous, So now we still have this broken laptop, and I have to get back on the phone with Acer again, and wait no hold for another hour, only to fix something that many manufacturers would have already replaced with far less effort.

So ultimately what can you take away from this

• Don’t Buy An Acer Laptop If You Ever Plan On Dealing With Their Support
• Don’t Buy A Laptop From Staples Business Depot
• Don’t Purchase Extended Warranties From Your Place Of Purchase They Are Garbage
• Don’t Trust Anything Unless You Have It In Writting

Now if anyone needs me I’ll be on hold with Acer for the next hour

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